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Digital Health and eLMIS Officer

Erwebservice
Category:Healthcare & Life Sciences
Deadline:2026-11-11
Verified Opening

Digital Health And Elmis Officer

Date Posted

1 month ago

Expiration

3 weeks left

Location

Yaounde, Cameroon

Salary

N/A

Job Description

MAIN DUTIES AND RESPONSIBILITIES Digital Health and eLMIS Implementation Support (40%) Support implementation, rollout, use, and continuous improvement of MSH-supported digital health and eLMIS solutions in accordance with approved project plans and Cameroon policies and standards. Work with users and stakeholders to document business processes, functional requirements, data needs, workflows, and priorities for system configuration or improvement. Support configuration, deployment, upgrades, user acceptance testing, and validation of digital tools and system changes before release. Track implementation progress, system adoption, and agreed actions, and promptly raise risks or delays to the designated supervisor. Support development and maintenance of system implementation plans, standard operating procedures, user guides, job aids, and other technical documentation. Help ensure that digital tools respond to user needs and strengthen commodity visibility, inventory management, reporting, and decision-making. Systems Integration, Operations, and User Support (25%) Provide first-line functional support to users, document incidents and service requests, resolve routine issues, and escalate complex technical problems to the appropriate provider or technical team. Maintain an organized issue log and follow up with users, vendors, and technical teams through resolution and closure. Support testing and monitoring of data exchange between eLMIS and other approved health, supply chain, warehouse, or reporting systems, in coordination with responsible technical teams. Support administration of approved user accounts, access controls, master data, equipment inventories, and other assigned operational controls in accordance with authorization procedures. Assist with routine checks of system availability, synchronization, connectivity, and data flows, and document service interruptions and corrective actions. Promote compliance with approved information security, data protection, confidentiality, backup, and business continuity procedures. Act as the primary IT support focal point in Cameroon for both the MSH country office and RISE project, addressing routine IT issues related to computers, software, connectivity, user access, and equipment, and escalating complex issues to the appropriate MSH IT team or service provider.

Key Responsibilities

MAIN DUTIES AND RESPONSIBILITIES Digital Health and eLMIS Implementation Support (40%) Support implementation, rollout, use, and continuous improvement of MSH-supported digital health and eLMIS solutions in accordance with approved project plans and Cameroon policies and standards. Work with users and stakeholders to document business processes, functional requirements, data needs, workflows, and priorities for system configuration or improvement. Support configuration, deployment, upgrades, user acceptance testing, and validation of digital tools and system changes before release. Track implementation progress, system adoption, and agreed actions, and promptly raise risks or delays to the designated supervisor. Support development and maintenance of system implementation plans, standard operating procedures, user guides, job aids, and other technical documentation. Help ensure that digital tools respond to user needs and strengthen commodity visibility, inventory management, reporting, and decision-making. Systems Integration, Operations, and User Support (25%) Provide first-line functional support to users, document incidents and service requests, resolve routine issues, and escalate complex technical problems to the appropriate provider or technical team. Maintain an organized issue log and follow up with users, vendors, and technical teams through resolution and closure. Support testing and monitoring of data exchange between eLMIS and other approved health, supply chain, warehouse, or reporting systems, in coordination with responsible technical teams. Support administration of approved user accounts, access controls, master data, equipment inventories, and other assigned operational controls in accordance with authorization procedures. Assist with routine checks of system availability, synchronization, connectivity, and data flows, and document service interruptions and corrective actions. Promote compliance with approved information security, data protection, confidentiality, backup, and business continuity procedures. Act as the primary IT support focal point in Cameroon for both the MSH country office and RISE project, addressing routine IT issues related to computers, software, connectivity, user access, and equipment, and escalating complex issues to the appropriate MSH IT team or service provider. Link to apply: https://msh.wd503.myworkdayjobs.com/en-US/External/details/Digital-Health-and-eLMIS-Officer_R5162

Skills & Experience

QUALIFICATIONS REQUIRED MINIMUM EDUCATION Required: Bachelor’s degree in health informatics, computer science, information systems, public health, supply chain management, data science, or a related field. Preferred: Master’s degree or relevant professional training in digital health, health information systems, software implementation, or supply chain information systems. REQUIRED MINIMUM EXPERIENCE Bachelor’s degree with four to six years of relevant experience implementing or supporting digital health, health information, or electronic logistics management information systems; or a master’s degree with at least two years of relevant experience. Experience supporting public health programs, government counterparts, health facilities, or donor-funded projects in Cameroon is preferred. KNOWLEDGE AND SKILLS Practical knowledge of digital health and eLMIS implementation, user support, system testing, data management, and issue resolution. Familiarity with health and supply chain information platforms such as eLMIS, logistics management information systems, DHIS2, enterprise resource planning systems, or comparable applications. Ability to gather and document user requirements, workflows, test results, technical issues, change requests, and system procedures. Knowledge of data quality review, dashboards, reporting, master data, interoperability concepts, and responsible handling of health and operational data. Strong Microsoft Office skills, particularly Excel; experience with data visualization or reporting tools is an advantage. Strong facilitation, training, communication, coordination, and problem-solving skills. Excellent oral and written communication skills in English and French. COMPETENCIES Collaboration, accountability, and attention to detail. Practical problem-solving, initiative, and adaptability. Customer-service orientation and ability to explain technical matters clearly to nontechnical users. Commitment to data confidentiality, quality, and continuous improvement.

Application Interface

Closing Deadline: 2026-11-11